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    Delivery

    Delivery Services, Costs and Timeframes

    US/Canada Delivery 

    In order to provide you with the quickest and most reliable delivery, we use a variety of different delivery carriers. The exact carrier used will depend on your location and order contents. Postage costs and delivery time frames vary by location, the below should only be used as an estimate. There are some exclusions to the services we offer for certain items on site.

    We offer FREE delivery on all orders over $100. More details can be found below:

    Service Time (Working Days) Price
    US and Canada Standard Delivery 2-3 Orders under $100 - $9.99
    Order over $100 - FREE
    US and Canada Expedited Delivery* 1-2 $19.99

    *Services may vary across to Alaska and Hawaii. 

    International Delivery

    The table below provides a guide for the timeframes and prices for countries other than the USA.

    Please find all specific charges for your delivery country at the checkout. 

    Service Time (Working Days) Price
    UK Standard (including Guernsey, Jersey and Isle of Man) 2-4
    Orders under $50 - 
    $5.00
    Order over $50 - FREE
    UK Next Day*
    1-2 $7.00
    Europe 
    (see list of countries below)
    2-7
    Orders under $130 - $15
    Orders over $130 - FREE
    Rest of World Varies
    Orders under $130 - $17
    Orders over $130 - FREE


    *Not available for BT postcodes, Guernsey, Jersey and Isle of Man. These will be sent with Royal Mail.

    Europe

    Country
    Austria
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    Greece
    Hungary
    Ireland (Republic of)
    Italy
    Latvia
    Lithuania
    Malta
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden


    The majority of our delivery services can be tracked. You should receive a tracking number when your order is dispatched. If you do not receive a tracking number please contact us here.

    Dispatch Promise

    All orders are shipped from Manchester, United Kingdom using the courier which is best for your delivery location.
    We aim to dispatch all orders within 1-2 business days from when the order was placed. Orders made on a weekend will be processed the next working day.

    Customs

    Please be aware that Pretty You London does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.

    US customs apply on orders will apply to orders of a value greater than $800. We will accurately declare the value of orders made.  

    Returns

    All return costs are to be covered by the customer. We suggest you use a recorded service and retain a proof of return retain until your return has been actioned. 

    Our returns address is:

    Pretty You London Returns
    Danielle House,
    Ledson Road,
    Wythenshawe,
    Manchester
    M23 9GP
    United Kingdom

    Refunds

    We will endeavour to process your return within 1 business day of receipt - if a refund is requested this will be issued immediately but may take up to 5 business days to show on your account information. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again. 

    Please note that we do not offer an exchange service. Should you wish to exchange your order for another size or style, please place a new order and then send the original pair back to us with your completed returns form and we will refund you on receipt of the original order.

    Christmas Returns

    Over Christmas, we extend our returns policy as we know items are being given as gifts. If you purchase from October 15th - 24th December, you will be able to return your item up until 31st January. Unwanted Christmas gifts can be exchanged for other goods.

    Gift Cards

    We are not able to cancel orders for Gift Cards. We are also unable to process returns or exchanges for Gift Cards.

    Returns Terms and Conditions

    Unworn Returns

    We understand that there is a possibility that you may need to return your order. To help you with this, we have a 30 day returns policy for all orders. We ask that the product is unworn, and is in re-sellable condition.

    Worn Returns

    Unfortunately, we are unable to offer refunds on non-faulty products that have been worn or used. For hygiene reasons, we are unable to accept underwear or hosiery that has been removed from its original, sealed packaging. Before wearing your items, please make sure that they fit properly. If you find they don't fit at a later stage, we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will be disposed of and the cost of the item will be retained as a disposal charge. If you believe your item to be faulty please see the section below "Faulty Returns".

    Faulty Returns

    We check all orders that we dispatch for quality but we do understand that occasionally the odd order may slip through our stringent checks.

    Within 30 Days or Unworn

    If you receive a faulty product or find the product to be faulty within the first 30 days of receipt, you should return the item to us using the below returns procedure. Please make sure to note that the product is faulty on the returns paperwork (it's helpful if you tell us what the fault is too!)

    After 30 days

    Please contact us about the nature of the fault before returning the item to us.