There are some styles which we are part of our core collection. These will be restocked at the earliest possible time but there are some styles which are seasonal and therefore won’t be re-stocked. Sale priced items are most often things that won’t be restocked. We will re-list any returns that we will only accept back in an ‘as new’ condition. You should also be able to sign up to our stock notification service by selecting the size that’s out of stock and completing the window with your email address. You will only get an email when this item is re-stocked. Please feel free to get in touch with us to find out if the style and size you’re interested in is coming back into stock.
We are currently sold in a number of boutiques around the UK, Europe and America. We encourage you to shop locally so please contact us with the specific area you’re looking to buy from and the specific style you’d like so we can look for stockists nearest you. The Pretty You London website does have the full range of products which can be delivered to your door so please feel free to order online with us.
Our bamboo is created by crushing the bamboo plant and using a natural enzyme to break it down before fibres are created and spun into yarn. Our Bamboo source is FSC certified meaning it’s responsibly sourced. Its growth doesn’t require the use of any pesticides or other chemicals. Find out more about our Bamboo product here and shop our collection here.
Our slippers are dual sizes which we believe is suitable for the type of fit slippers are. The majority of our slippers use thick and soft furs which may bed down after some time and with this, they’ll become moulded to your foot making them even more comfortable - if that’s possible.
Our nightwear is true to size and we grade between sizes in the standard way. The materials we use may experience some shrinking but nothing different from any item you’d buy. If you are between sizes, we would recommend going up a size to allow for comfort.
If you need any further help with size information, please feel free to contact us.
Absolutely! Our slippers come with a hanger made from recycled cardboard and in a recyclable plastic bag. Our new nightwear is coming in a beautiful self-material gift bag with fully recyclable swing tags. The bags they come in are also recyclable. Our mailer bags you’ll receive your order in are also recyclable.
Pretty You London are working with One Tree Planted to do just that. Plant trees. We aim to create a better environment by planting trees in America, Asia and Africa - places which need regeneration of forests to provide jobs, build communities, restore habitats and create more oxygen in the world. Find out more here and visit the One Tree Planted website here.
All orders confirmed before 12pm on a normal working day will be dispatched for next day delivery. All orders after 12pm will be processed and dispatched the following working day, for next day delivery. Next day orders made after 12pm on a Thursday will be out for delivery the following Monday. You should receive a tracking number as soon as your order has been dispatched. If you’ve provided contact information, we will have passed this onto our couriers where they can use it, so you will receive updates from them. If you still have any further questions, get in touch with the Pretty You London team here.
Once you’ve added your product to your basket and moved on to the checkout, you’ll see a box below your product summary. Enter it there, click apply and the discount should be applied to the applicable products.
All good things come to an end. It may be that the code you have is no longer valid or that an exclusive code has been shared in a public way meaning it’s simply not available to you. I’m sorry if this is the case. We would love you to become one of the Pretty You London team so contact us to see if we have any offers you could take advantage of.
Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion and you can only use one discount code per order.
All of our orders are processed and dispatched as quickly as possible so it may not always be possible for you to amend or cancel your order once it's been confirmed. Please call us on 0161 947 8850 as soon as possible so we can try to arrange an amendment or cancellation for you. If the amendment to your order means there is a difference in price, we may cancel your order and ask you make a new order with us.
We’re sorry to hear this. Please check that your order has been dispatched, allowing for public holidays in the country where your order is being shipped from. Log into your account where you should find a tracking number or if you checked out as a guest, you should have received an email to give you this update. If you still can’t find your tracking number, please contact us here.
This will depend on where you’re ordering from. We also can’t be specific as this is always changing to give you the best service we can offer. The couriers we use are USPS, UPS, DHL, Parcelforce, Royal Mail and DPD. Some of these couriers will pass your parcel onto a local courier. We should always be able to provide a tracking number but your order may not need to be signed for. If you have any questions about the tracking of your order, please feel free to get in touch here.
We’re sorry to hear that you’re having to make a return but we understand these things happen. Please visit our Delivery and Returns page for full information on the steps you need to follow to make a return.
If the item you have received is faulty then firstly, we sincerely apologise. Our returns go through stringent checks before they are returned to stock, but this may just be human error. Alternatively, they may have arrived with us in this way from our manufacturer. Either way, we understand this isn’t acceptable and need to know about it to correct it for the future. Please use our contact form contact form to let us know the details of the fault along with clear images so we can access the fault and deal accordingly.
We welcome you sending us information about this so we can learn how to rectify any mistakes in the future, however, the contract of sale is held with the retailer where you bought that product. You would have to return the item to them. We’re very sorry for the inconvenience caused by this. You can contact us here.