DELIVERY & RETURNS

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Royal Mail - UK Standard Delivery (tracked 2-3 working days): £3.95 (FREE on orders over £50)

DPD Next Day Delivery* (tracked, order by 12pm): £5.50

*Not available for BT postcodes, Guernsey, Jersey and Isle of Man. Orders placed after 12pm on a Thursday are not eligible for our Next Day service as we're currently unable to offer Saturday and Sunday delivery.

Royal Mail - International (tracked 3-5 working days): €11.00 (FREE on orders over €100)

Delivery service to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.

The maximum order value we can accept for EU delivery is €150 to ensure the final price you pay at the checkout is inclusive of all duties and taxes.

Should the value of the items you’re looking to order be more than €150, please separate them across multiple orders. If doing this means you’re charged €11.00 on an order, please get in touch and we’ll refund this.

DHL Express (tracked 2-4 working days): $15.00 (FREE on orders over $150)

Services may vary to Alaska and Hawaii. The final price you pay at the checkout will be inclusive of all duties and taxes if your order is below $800. You may be expected to pay further charges once your parcel arrives in the US if your order is over $800.

DHL Express (tracked 2-6 working days): $25.00 on all orders

The final price you pay at the checkout will be inclusive of all duties and taxes.

DHL Express (tracked up to 7 working days): £19.00 on all orders

Delivery service to: Australia, New Zealand, Qatar, Turkey & UAE.

Please note that once your order arrives in the country of delivery, there may be customs and duty charges to be paid. It is the sole responsibility of the buyer to pay any charges to receive the order.

We offer a 30-day returns policy from the date your order is received.

There will be a £3.50 processing charge for returns made using our Royal Mail returns method within our portal below. This will be deducted from your overall refund value.

There will be no charge for orders being returned requesting an exchange.

If you received your items in a Movo reusable bag, please use it for your return and attach the provided zip tie to secure. We regret that we're unable to take responsibility for missing items in bags returned without a securely fastened zip tie.

All return costs are to be covered by the customer, with items returned to our UK address:

Pretty You London Returns
Danielle House
Ledson Road
Wythenshawe
Manchester
M23 9GP
United Kingdom

MORE RETURNS INFORMATION

Our warehouse team will immediately prepare your order for dispatch once it has been processed. Therefore, once your order is confirmed, it cannot be cancelled or amended. Please ensure that you are happy with your order before completing your purchase and check all sizing and address details are correct.

If you have any queries, please contact us at email@prettyyoulondon.com.

Over the festive period, we extend our returns policy as we know items are being given as gifts. If you purchase between 15th October and 24th December, you will be able to return your item up until 31st January. Unwanted gifts can be exchanged for other goods of the same value with proof of purchase.

Unfortunately, we are unable to offer refunds on non-faulty products that have been worn or used. Before wearing your item, please make sure that it fits properly. If you find it doesn't fit at a later stage, we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will be disposed of and the cost of the item will be retained as a disposal charge. If you believe your item to be faulty, please see below.

We check all orders that we dispatch for quality, but we do understand that occasionally the odd order may slip through our stringent checks. We may not honour a refund for the return postage unless you've contacted us initially.

We will ask you about the nature of the fault within our portal before returning the item to us. It's helpful to send photographs to demonstrate the fault with the item for us to review. We will deal with the issue accordingly.

If your returned items make your order fall below the qualifying amount for a free gift, you will need to return the free gift in order for your refund to be processed. If the free gift is not returned back with other items in your order, we will deduct the value of the free gift from your refund. Please contact us before you return your order if you have any questions.