Pretty You London
Pretty You London

Frequently asked questions

You will be notified via an email from DPD when your package is available to pick up.

You can pick up your order within 7 days of it arriving at the DPD Pickup Point.

If the order is not picked up after 7 days it will be returned to the retailer on the 8th day.

You will need to bring the DPD Pickup Pass, sent by DPD via email, with you when you collect your order.

When you choose to pick up from a DPD Pickup location it's better for the environment than home delivery! That's because the DPD Pickup service means that DPD can consolidate deliveries rather than driving door to door. 

By delivering multiple packages to one place, DPD drivers cover fewer miles than driving from one home to the next. 

This results in fewer trucks on our roads and a reduction in carbon emissions by 85%, making DPD Pickup the sustainable choice. 

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